Support Ticket
Run a helpdesk for your customers — log tickets, set statuses and priorities, organize by category, reply, and assign the right agents, all inside Mewayz.
Support Ticket is one of 50+ modules in the Mewayz platform. It runs your whole support workflow — from a customer raising an issue to an agent resolving it — and shares customers, team, and reporting with every other module you switch on. Turn it on when you need it, off when you don't; like every Mewayz plan it's white-label, so you can even run it under your own brand.
What you can do
- Log support tickets. Capture every customer issue in one queue so nothing slips through the cracks.
- Set statuses and priorities. Move tickets through states like open, in progress, and closed, and flag the urgent ones.
- Organize by category. Group tickets by type so the right team picks up the right work.
- Reply in thread. Respond to customers and keep the full back-and-forth on each ticket for context.
- Assign agents. Route each ticket to a team member and see who owns what at a glance.
- Track it on the dashboard. See open, pending, and resolved tickets by status and priority in one view.
How to enable Support Ticket
- Open the module marketplace. In your Mewayz dashboard, go to Modules and find Support Ticket.
- Switch it on. Activate it on any plan with a free module slot — no setup fee, no per-seat pricing. Step-by-step: enabling a module →
- Start supporting. Set up your categories, then log or receive your first ticket and assign an agent.
Good to know
- One platform, not ten subscriptions. Support Ticket shares customers, team, and reporting with CRM, Project Management, and Email Marketing — nothing to integrate.
- White-label and resell. Run it under your own brand, or resell Mewayz to other businesses and keep 100%. See the reseller program →